Privacy Policy for Open Door Leaders LLC

Effective Date: October 24, 2025
Last Updated: October 24, 2025

Introduction

Welcome to Open Door Leaders LLC ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at www.opendoorleaders.com, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information You Provide to Us

We collect information that you voluntarily provide when you:

Fill out contact forms (name, email address, phone number, company name, message content)
Register for our programs (name, email, phone, company/organization, job title, professional background)
Schedule coaching sessions or consultations (name, email, phone, preferred dates/times, coaching goals)
Subscribe to our newsletter (name, email address)
Make purchases or payments (name, billing address, payment card information processed through secure third-party payment processors)
Apply for scholarship programs (name, contact information, demographic information, professional background, application materials)
Participate in surveys or provide testimonials (feedback, comments, professional information)

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Log Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Usage Data: Pages visited, time spent on pages, links clicked, date and time of visits, referring website addresses
Device Information: Device type, unique device identifiers, mobile network information
Location Data: General geographic location based on IP address

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For more details, see Section 6 below.

2. How We Collect Information

We collect information through various methods:

Directly from you when you provide it via forms, email, phone, or in-person interactions
Automatically through cookies and tracking technologies when you navigate our website
From third parties such as business partners, referral sources, or public databases (with appropriate permissions)
During service delivery through coaching sessions, workshops, and cohort programs (notes, assessments, progress tracking)

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

Service Delivery

To provide, maintain, and improve our leadership development programs, coaching services, workshops, and speaking engagements
To communicate with you about your program enrollment, sessions, and progress
To customize our services to meet your specific needs
To conduct assessments and track your leadership development progress

Business Operations

To process payments and manage billing
To respond to your inquiries and provide customer support
To send administrative information, updates, and service-related announcements
To manage our relationship with you and maintain accurate records

Marketing and Communications

To send you newsletters, promotional materials, and information about our services (with your consent)
To inform you about upcoming cohorts, workshops, and speaking events
To share leadership development content and resources

Analytics and Improvement

To analyze website usage and improve user experience
To understand how our services are used and identify areas for improvement
To conduct research and develop new programs and offerings

Legal and Security

To comply with legal obligations and respond to lawful requests
To protect our rights, privacy, safety, and property
To prevent fraud, security issues, and technical problems

4. How We Store, Use, Share, and Disclose Your Information

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with restricted access
Regular security assessments and updates
Staff training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Account Security Responsibilities:

If you have an account with us, it is and remains your sole responsibility to:

Log off or exit from our website when not using it
Ensure no one else uses the website while your device is logged on (including through mobile, Wi-Fi, or shared access connections)
Keep your password and login details secret and not share them with anyone else
Use a unique password for our website—do not reuse passwords from other sites or email accounts
Maintain good internet security practices
Notify us immediately if you believe your account has been compromised

If your email account is compromised, it could be used to reset your password and gain access to your account with us. You should keep all account details secure and contact us immediately if you suspect any security issues.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

Active client data: Duration of service relationship plus 3 years
Marketing contact data: Until you unsubscribe or request deletion
Financial records: 7 years for tax and accounting purposes
Website analytics data: 26 months

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as:

Website hosting providers
Payment processors (e.g., Stripe, PayPal)
Email marketing platforms (e.g., Mailchimp, ConvertKit)
Video conferencing platforms (e.g., Zoom, Microsoft Teams)
Customer relationship management (CRM) systems
Scheduling platforms (e.g., Calendly)
Analytics services (e.g., Google Analytics)

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal processes
Enforce our terms and conditions
Protect our rights, property, or safety, or that of others
Investigate potential violations or fraud

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

Testimonials and Success Stories: With your explicit consent, we may share your name, company, job title, and testimonial on our website and marketing materials.

Public Information: Please remember that when you share information publicly on our website (for example, in blog comments or community forums if available), it may be indexable by search engines, including Google, which means the information becomes publicly available.

5. How We Communicate with You

We communicate with you through various channels:

Types of Communications

Service-Related Communications:

Program confirmations, reminders, and updates
Coaching session scheduling and materials
Payment receipts and billing statements
Response to your inquiries and support requests
Important service announcements and policy updates

Marketing Communications (with your consent):

Newsletter with leadership insights and resources
Information about upcoming cohort programs, workshops, and events
Promotional offers and early-bird registration announcements
Invitations to webinars and special presentations
Updates on new services and programs
Success stories and testimonials from program participants
Industry research and leadership development insights

Compliance with Email Regulations:

In compliance with the CAN-SPAM Act, GDPR, and CASL (Canadian Anti-Spam Legislation), all emails sent from Open Door Leaders will:

Clearly state who the email is from
Provide clear contact information
Include information on how to unsubscribe from our mailing list
Contain accurate subject lines that reflect the email content

We are committed to keeping your information confidential. We do not sell, rent, or lease our email lists to third parties, and we will not provide your personal information to any third party unless compelled to do so by law or with your explicit consent.

Communication Methods

We may contact you via:

Email
Phone calls or text messages (with your consent)
Postal mail
In-app notifications (if applicable)

Opting Out

You have the right to opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Replying "STOP" to text messages
Contacting us directly at support@opendoorleaders.com
Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we will still send you service-related messages necessary to provide our services.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your user experience.

Types of Cookies We Use

Essential Cookies:

Required for the website to function properly
Enable basic features like page navigation and secure area access
Cannot be disabled without affecting website functionality

Analytics Cookies:

Help us understand how visitors use our website
Collect information about pages visited, time spent, and navigation patterns
Used to improve website performance and user experience
Examples: Google Analytics

Functional Cookies:

Remember your preferences and choices
Enable enhanced features and personalization
May include language preferences, region, or accessibility settings

Marketing Cookies:

Track your browsing across websites
Used to display relevant advertisements
Help measure the effectiveness of marketing campaigns
May be set by third-party advertising partners (with your consent)

Third-Party Cookies and Tracking

We use third-party services that may place cookies or use other tracking technologies:

Google Analytics: Tracks website usage and generates reports. Google's Privacy Policy
Social Media Plugins: May set cookies when you interact with social sharing buttons
Payment Processors: May use cookies to facilitate secure transactions

These third-party services have their own privacy policies governing their use of your information.

Managing Cookies

You can control and manage cookies through your browser settings:

Most browsers allow you to refuse or accept cookies
You can delete cookies already stored on your device
You can set your browser to notify you when cookies are being sent

Please note that disabling cookies may limit your ability to use certain features of our website.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you
Receive a copy of your personal information in a structured, commonly used format

Correction and Update

Request correction of inaccurate or incomplete personal information
Update your information through your account settings or by contacting us

Deletion

Request deletion of your personal information (subject to legal retention requirements)
We will delete or anonymize your data unless we have a legal obligation to retain it

Restriction and Objection

Request restriction of processing your personal information in certain circumstances
Object to processing of your personal information for direct marketing purposes

Withdraw Consent

Withdraw your consent to data processing at any time (where processing is based on consent)
This will not affect the lawfulness of processing before withdrawal

Data Portability

Request transfer of your personal information to another service provider

Lodge a Complaint

File a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

9. International Data Transfers

If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and databases are located. Data protection laws in the United States may differ from those in your country of residence.

For European Users: When you sign up for our services, you agree that we may transfer your personal data to countries outside the European Economic Area (EEA). We have put in place appropriate security measures to safeguard your personal data where any such transfer is made. We have taken steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

By using our services, you consent to the transfer of your information to the United States.

10. Third-Party Websites and Services

Our website at www.opendoorleaders.com may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third parties.

We encourage you to review the privacy policies of any third-party sites you visit. Examples of third-party services we may link to include:

LinkedIn and other social media platforms
Professional association websites
Educational resources and publications
Partner organizations

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Post the revised policy on our website at www.opendoorleaders.com
Notify you of significant changes via email at the address you provided to us, or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Open Door Leaders LLC

Email: support@opendoorleaders.com
Mailing Address:
220 S Main Street
Royal Oak, MI 48067

Website: www.opendoorleaders.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell your personal information.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

How to Exercise Your Rights

To exercise your CCPA rights, please contact us using the information in Section 12. We may need to verify your identity before processing your request.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on:

Consent: Where you have given explicit consent, which you may withdraw at any time
Contract: Where processing is necessary to fulfill our contract with you or to take preliminary steps at your request
Legal Obligation: Where we must comply with legal requirements
Legitimate Interests: Where we have a legitimate business interest that does not override your rights

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests include:

Comparing information for accuracy and verifying it with third parties
Detecting, investigating, and preventing activity we think may be potentially illegal, unlawful, or harmful
Carrying out research, including market research and statistical analysis to improve our services
Tracking usage patterns to better tailor our services to your interests and preferences

We consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded upon. However, you can object to processing on any of these legitimate interest bases at any time. If you do so, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your rights and interests, or we need the data to establish, exercise, or defend legal claims.

Your GDPR Rights

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making and profiling

Data Controller

Open Door Leaders LLC is the data controller for the personal information we collect and process.

15. Data Security Breach Notification

In the unlikely event of a data security breach that affects your personal information, we will:

Notify affected individuals within the timeframe required by applicable law (typically 72 hours)
Provide information about the nature of the breach
Describe steps we are taking to address the breach
Recommend actions you can take to protect yourself
Notify relevant regulatory authorities as required by law

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

Thank you for trusting Open Door Leaders with your personal information. We are committed to protecting your privacy and using your information responsibly to help you develop authentic and human-centered leadership skills.